We accept returns for most items that we sell, as long as the item is unused, in its original packaging and the packaging is in new and saleable condition (not torn or damaged). Please see below for details on specific returns, as well as a list of items that cannot be returned.
We encourage all customers to do their due diligence prior to purchasing a firearm; including renting the firearm and shooting it on our range. However, we understand that this is not always possible. If you are not satisfied with your firearm, you may return it within 30 days of purchase, subject to a 10% restocking charge. The balance will be returned on a Bristlecone gift card, or may be applied to another purchase at the time of your return.
If you are not satisfied with your purchase, you may return the item within 30 days of original purchase for exchange or refund; provided, however, that the item is unused, in the original packaging, and the packaging is in new and saleable condition (not torn or damaged).
ALL SALES OF CLEARANCE ITEMS ARE FINAL, and returns will not be accepted for any reason.
Classes & Private Instruction
Cancellations must be made in writing (firstname.lastname@example.org), and must be received more than 72 hours in advance of the posted class start time. Such cancellation requests will be accommodated by either moving the participant(s) to the next scheduled class, or a refund. Any cancellation requests received after the 72-hour window will not be eligible for a refund, but will only be eligible for a class transfer (moving the participant(s) to another class within the next 12 months). No shows will not receive a refund, nor will they be eligible for a class transfer. Students should understand that instructors and range time are reserved predicated upon class participation.
The following items cannot be returned for any reason:
- NFA items
- Special orders
- Clearance items
- Products sold “as is” or used, or that have been installed and/or used after receipt
Bristlecone reserves the right to limit or decline any return or exchange.